A student logs into the lockdown browser or the testing URL and receives a message that the resolution is incorrect and requires a 1024x768 screen resolution.

This error occurs if your screen resolution is smaller than 1024x768.

This error can also occur when the display or font size is scaled larger than normal, if the browser window is not maximized, or if the browser is zoomed in too far.

To resolve this issue, try the following step

Chromebook: Reset the screen resolution with the keyboard shortcut Ctrl + Shift + 0 (zero), then close and relaunch the testing app.