For the best assistance with issues using Otus, please reach out to their support team. They will be able to look into things on the "back end" and help you.

You can either do this by clicking on the "Chat bubble" in your parent account while logged in on a computer, or you can visit http://help.otus.com/en/ and clicking on the chat bubble there.

It looks like this.



Their team is super responsive and should get back to you very quickly.